FAQ
Frequently asked questions
The questions OET candidates ask before and after signing up. Anything missing: support@medengly.com.
Is MedEngly official? Is it affiliated with OET?
No. MedEngly is an independent preparation service and is not affiliated with, or endorsed by, OET or Cambridge Boxhill Language Assessment. All feedback is practice feedback based on the published OET criteria, not an official evaluation, and only OET can grade your real exam.
How does the AI marking work?
Every letter or role play is marked in two independent passes against the published OET criteria. The first pass marks each criterion and must quote your own words as evidence before committing to a band. A second critic pass then verifies every score and has to justify any change. You see the verified result: a band per criterion, a predicted overall estimate, inline annotations on your own text, and three prioritised fixes for your next attempt.
How accurate is the marking?
The engine is checked against official OET sample materials during development, and the same letter marked repeatedly must land within one band on every criterion before any update ships. A full calibration report, including blind grading by an experienced human assessor, publishes on the trust page before the public checker opens, and accuracy claims will only ever state what that evidence supports. Estimates are indicative: they exist to guide your practice, not to predict your certificate.
What is grade B, and why does the app show 350?
OET reports each subtest on a scale of 0 to 500, and a numeric score of 350 corresponds to grade B, the level most regulators require. MedEngly shows your estimated position on that scale for each subtest so the question 'am I on track?' always has a concrete answer.
Which professions does MedEngly cover?
The marking engine supports all twelve OET professions, because the criteria are shared. Practice content is added profession by profession, with nursing first and medicine next; every scenario is clinician reviewed before it goes live. If your profession's bank is not live yet, the writing checker still marks any OET style letter.
Which countries and regulators accept OET?
OET is accepted by healthcare regulators in the UK, Australia, New Zealand, Ireland, the US (ECFMG for doctors), and several Gulf states, but the exact rules, grades, and validity windows differ by regulator and change over time. Always confirm the current requirements on your regulator's own website before booking a test date.
What does the free plan include?
Two fully marked practice letters, one marked speaking role play, the readiness dashboard, and limited reading and listening banks. No card details are needed to start.
How do the paid plans work? Can I cancel?
Standard is 29 pounds per month and renews until you cancel. The Exam Bundle is a single payment of 69 pounds for three months of full access with no renewal, designed to cover you until your exam date. Payments are processed by Stripe, and you can cancel or manage billing from your account page at any time; cancelling stops future charges and your access runs to the end of the paid period.
What is the refund policy?
You have a legal 14 day cooling off period when you buy, and because you asked for immediate access to digital content, that statutory right ends once the service is supplied. On top of the legal position, MedEngly offers a 7 day no quibble refund on your first purchase: email support within 7 days and it is refunded, no questions asked.
Can I dispute a grade?
Yes. Every feedback screen has a dispute link. A human reviews the marking within 48 hours, explains the decision, and the case is added to the reference set used to test the engine, so a confirmed mistake is not made twice.
Who can see my practice letters? Are they private?
Your letters and recordings are private to your account and are processed only to produce your marking. They are never published, and they are not used to improve the marking unless you switch on calibration consent in your account settings. You can export all your data or delete your account, including your letters, from the account page at any time.
Do I need to install an app?
No. MedEngly runs in the browser and is built mobile first for budget Android phones on variable networks. You can add it to your home screen like an app, drafts save on your device as you type, and a dropped connection never loses a timed attempt.
What do I need for speaking practice?
A microphone and a quiet corner. Role plays run as a live two way conversation with a simulated patient: you speak, it replies, hands free. The marking is produced from an automatic transcript, so pronunciation related bands are always labelled approximate.
Do you guarantee I will pass?
No, and you should be sceptical of anyone who does. MedEngly gives you faster, more specific feedback and an honest readiness estimate; the grade on exam day is yours. The name refers to clearing your pre exam checklist, not to a promised result.
Independent preparation service. Not affiliated with, or endorsed by, OET or Cambridge Boxhill Language Assessment. Practice feedback is based on published OET criteria and is not an official evaluation.